Orders for most cupcakes & cakes must be placed by 3pm for next day delivery/collection. We call a next day order (2nd cut off) The following items require an extra day's notice, we call this (1st cut off) Next Day Delivery example: A Red Velvet Layer Cake - If ordered Monday at 3pm it is available for delivery on Tuesday in Birmingham areas. Two day delivery example: A Cheesecake - If ordered Monday at 3pm, Available for delivery on Wednesday in Birmingham areas.

Should you like to change your order, we normally require 2 days notice before 2pm. Changes can be made by contacting our support team via live chat, email or by phone. If you can’t find information on the changes you’d like to make, please contact us on 0741 141 9961 or alternatively use our live chat function.

Sadly, we do not offer bespoke cakes or cupcakes. We can only offer what is shown on our website. We offer a level of personalisation, so you can - Have a special message on your cake/cupcakes - Request a change in the decorations or cream type We can make small changes to remove or adjust slightly a decoration or design, but this will be very limited, as we produce allergy labelling for your product, that is not able to be tailored to variations in your cake. Sadly we cannot replicate designs of cakes customers ask us to.

Sadly, at the moment, gift cards are not something we sell. However, we are hoping to do this sometime in the future! If you have a voucher from us, however, you can use it through the link on the top of the main page or through the following button: Contact customers services to find out more: 0741 141 9961 or unitedcakedom@gmail.com

As we aim to constantly improve, we do discontinue several items over the years, as we launch new and improved ones. This means, something you may have ordered in the past is no longer available. If you can't find it on our website, it's likely the item has, unfortunately, been discontinued. Unless stated otherwise, we will not be bringing this item back. However, if you want to be absolutely sure, you can check with our customer services team through our contact page or by clicking the button below:

Yes, we can confirm the details of your cake order, including the specification of a cake board color chosen at the time of placing your order. All selected options are reflected in your order confirmation email. If any discrepancies arise or you have additional queries regarding your order, please do not hesitate to reach out to our customer service team for clarification. We are here to ensure that your order meets your expectations and that any potential mix-ups are promptly addressed. We can amend orders with 2 days notice before 2pm notice.

Yes, you can request customized cupcakes without any pre-set decorations or wording. However, this request needs to be approved before the order is finalized. Please note that it may incur extra costs for the decorations.

When you get past our basket page and add your contact details you will be able to assign a date for the delivery. You can book up to a year in advance(seasonal items will have limited time windows for ordering). Some items can be ordered next day before 2.45pm but many items do require 2 days notice before 2.45pm. Even so, while rare, some cakes might not be able to be ordered on a specific dates due to increased demand and already placed orders. In such cases, we reccommend ordering a day prior and keeping the cake in a refrigerated state until required.

If you have any questions regarding the status of your order, rest assured that you can rely on the updates we send via email. We make sure all the information regarding your order's progress is communicated to you. Should you require further details or confirmation, our customer service is at your disposal to assist you.

We can change elements of an order if given 2 days notice before 2.45pm. You should call us on 0741 141 9961 for assistance to do this.

Here's how you can obtain an invoice for your order: Invoices are generated automatically on our system 2 days after the delivery date. To access your invoices, please use a PC to log in to your account. Once logged in, select 'My Account' which is located under the search bar and then navigate to 'Orders'. You will see a PDF symbol next to your order - clicking this symbol will download your invoice. If you checked out as a guest, please get back in touch with us two or more days after your delivery has taken place, and we will send the invoice to your email.

Our delivery fleet is refrigerated, which guarantees your cake's safe arrival. Our cakes are best enjoyed at room temperature and need 2-3 hours at room temperature to soften, so try to arrange for your delivery to arrive a few hours ahead of your celebration wherever possible.

On the morning of your delivery you will receive a reminder from us notifying you of your delivery. This will provide you with a 1hr time slot ETA. When our driver is on their way to you with your delivery, you will receive a text or email and make contact as necessary. This means you can pop out, live your life, and then head home when your cake is nearby. You’ll receive a further confirmation, once the delivery has been completed.

If you are not available to receive the delivery, we’ll attempt to make contact with you and look to leave the delivery in a safe place with your permission. If we bring it back to our bakery, we will contact you to make alternative arrangements.

If your cake delivery is late, missing, or if you have to cancel due to circumstances such as the recipient going on holiday, please contact us as soon as possible. We will investigate the issue and offer you the choice between a replacement cake for a the next available date and we will process your request promptly. We apologize for any inconvenience and disappointment caused by delivery issues and assure you that we are dedicated to preventing such occurrences in the future.

If you have experienced an issue where certain items from your order were not delivered, we apologize for any inconvenience caused. Upon receiving your complaint, we will investigate the matter. If it is confirmed that items were missing and will try to arrange a replacement for the next available date.

We're very sorry to hear about any mistakes in your order. If your purchase does not match what you had requested, we can offer a replacement as soon as we can as an apology for the inconvenience. Customer satisfaction is important to us, and we always strive to correct any errors promptly.

Our delivery windows typically do not provide an exact time. A message will be sent on the morning of the delivery with an ETA which can change if the driver experiences traffic.

We understand that many of our customers purchase items as gifts, so we do not include invoices or receipts within our orders for privacy reasons as we know our orders are often gifts. Rest assured, any invoices or payment related details are sent separately via email to the person who placed the order.

If you are not available for your selected delivery window, please notify us in advance. We cannot promise a precise delivery time, but we can attempt to arrange an alternative. If you're not home, the driver may leave the delivery with a neighbor. Please provide clear instructions if you wish to designate a specific neighbor in such instances.

In case you receive a delivery confirmation but cannot find your package, please check any specified 'safe place' locations or with neighbours. Delivery drivers sometimes leave packages in discreet places for security. If you provided us with a picture of the delivery location or have further details such as a specific recycling bin or doorway, do not hesitate to contact us for clarification. If there has been a mistake, we will work to rectify the situation as soon as possible. You can call us for assistance on 0741 141 9961 if you need to.

Yes, you can specify or update a safe place for your delivery, such as a porch, even if there are pre-existing instructions. Please ensure to communicate any changes at least 1 hour before your delivery is scheduled to ensure that the driver receives the updated instructions.

If your delivery was placed in a loading bay rather than at reception, it is likely that the reception was unable to accept the package due to their policies. We suggest you check with the loading bay security or staff to locate your package. Our drivers will leave food parcels in the loading bay if reception cannot accept them.

We recommend you enjoy all of our products within 48 hours of purchase - we very much doubt in most homes or offices they will last much longer anyway! If you're planning to eat your cupcakes or cake on the day, keep them cool and dry. Our cakes/cupcakes can be enjoyed for up to 48 hours when refrigerated, but in order to have your best Lola’s experience, we suggest giving them at least three hours (longer if the cake is larger) to stand at room temperature before tucking in. Our brownies are at their best for the first 7 days and should be stored somewhere cool and dry.

Yes, while we reccommend our cakes be eaten on the day of receival for best taste, you can freeze cakes and cupcakes. For cakes, let them cool completely, then wrap them in plastic wrap and aluminum foil. Store in an airtight container and freeze for up to a month. For cupcakes, allow them to cool, then wrap each individually or use a freezer-safe bag. Store in an airtight container and freeze for up to a month. To thaw, place cakes and cupcakes in the refrigerator overnight or at room temperature for a few hours. Frost cupcakes after thawing, or freeze frosted cupcakes uncovered until firm before wrapping.

Our regular sized cupcakes are 6cm tall and 8cm wide and come in boxes of 6 cupcakes. Our mini sized cupcakes are 5cm tall and 5cm wide and come in boxes of 12 cupcakes. For more information, check out our serving guide here: https://www.lolascupcakes.co.uk/ServingGuide.aspx You can use this link to see our cake sizes as well as box sizes https://www.lolascupcakes.co.uk/ServingGuide.aspx Small Cakes - 5.5 inches in width; feeds a maximum of 8 people. Medium Cakes - 7 inches in width; feeds a maximum of 14 people. Large Cakes - 9 inches in width; feeds a maximum of 24 people. Extra Large Cakes - 11 inches in width; feeds a maximum of 40 people. Two Tier - A Medium cake on top of a large cake; feeds a maximum of 70 people. Tall Cakes - 7 inches in width and 9 inches in height; feeds a maximum of 30 people. Carousel Cakes - Medium Round has 15 mini cupcakes. Large Round has 19 mini cupcakes.

Cupcakes All of our cupcakes are packed in boxes of either 6 (regular size) or 12 (mini size). There is an insert inside the box that the cupcakes are slotted into, to prevent movement as much as possible. If purchasing in-store, they offer a variety of different box sizes, each with their own special insert to make sure your cupcakes are nice and snug in their box. Cakes Our cakes are packed in nice sturdy, recyclable(!) cardboard boxes. These will either come with a flip lid, or a box lid depending on the size of your cake. The box was made to perfectly fit the cake board that your cake sits on, to prevent it from sliding. Brownies Our brownies are packed in a recyclable thick paper box with six dividers, to ensure the toppings of your brownies don't end up on their neighbour. They are then topped with glassine paper to further protect your fudgy friends. You can also recycle this, provided the paper is clean.

Unless stated otherwise, your personalisation message will always be piped on to the cake itself. If there is a cluster of decorations in the middle of the cake, this will be moved to allow space for the message. Instead, the decorations will be spread out around the top edge of the cake like so:

When personalising your cake, we only offer white or chocolate piping options. We will always choose the most legible option to ensure your message can be ready by everyone. For example, a Chocolate Heaven cake would have the message piped in white, whereas our Red Velvet would have it in chocolate. Sadly, we cannot pipe in any other colours.

Our cakes and cupcakes stay fresh for two days, provided they are refrigerated overnight. Please be sure to take them out of the fridge and leave them to stand at room temperature for at least 3 hours before serving. If you'd like to keep them a little longer, you can put them in the freezer for up to a month! Our brownies stay fresh for seven days from the day they are delivered.

Our products are at their best for the day of delivery and the day after. After this it would be up to your own judgement. We recommend storing your cupcakes in the fridge and taking them out about an hour before your celebration as this allows them to come back to room temperature, so it tastes it's best.

All of our cupcakes are baked in the same bakery so it's possible that they may contain traces of nuts.